Frequently Asked Questions ( FAQ ) Online Flower Company

Categories

Shipping

How can I place an order?

 

To place an order, simply browse our website, select the desired products, and proceed to checkout. Follow the prompts to fill in your shipping and payment details.

Yes 100% we deliver our funeral tribute a day before

“At Online Flower Company, we take great pride in our commitment to timely deliveries. Our dedicated team works diligently to ensure that 97% of our orders reach our customers on time. We understand the importance of delivering your beautiful blooms promptly, whether it’s for a special occasion or simply to brighten someone’s day. Rest assured that when you choose us, you can trust in our reliable and efficient delivery service. Your satisfaction is our top priority.”

If you experience problems placing your order online, for how to contact our team of expert advisors so we can understand the issue and ensure your order gets placed.

We are always looking for ways to improve customer experience online and therefore any feedback on why you have experienced difficulty would be greatly appreciated. It may be helpful to capture screenshots* or any messaging of your experience so that our Customer Care can help and pass the details onto the web team. Please send any feedback on difficulties with our web site to info@onlineflowercompany.co.uk

*How to capture a screenshot of a web page:

  1. Hold down the ‘Ctrl’ and ‘Print Scrn’ keys simultaneously.

  2. Let go of the keys and then open a word document.

  3. Right click on your mouse OR go to Edit (usually located at top left of the word document menu bar)

  4. and select paste

  5. Save the document and then send to info@onlineflowercompany.co.uk

 

Payments

We accept various payment methods, including credit/debit cards . At the checkout, you can select your preferred payment option.

 

Rest assured that all payment transactions on our website are secure. We use industry-standard encryption to protect your personal and financial information.

yes for All sales tax?

yes we ship worldwide , We offer standard and expedited shipping options for our products. Depending on your location, additional shipping methods may be available.

Orders can normally be cancelled up to 48 hours before the intended delivery date

Returns

We accept returns within a specified period for eligible items. Please refer to our return policy for detailed information on the return process.
How long does it take to process a refund?
Upon receiving your returned item, we aim to process your refund within 48h business days. The timeframe may vary depending on your payment method.

48 hours from delivery date

 

Email : info@onlineflowercompany.co.uk

We strive to ensure that the product images and descriptions accurately represent the items you’ll receive. However, slight variations may occur due to seasonal availability and regional differences.