At Online Flower Company, we’re committed to delivering fresh, beautiful flowers to your door with care and precision. Please read our Shipping and Return Policy below to ensure a smooth and pleasant shopping experience.
Fast & Reliable Shipping
- Next-Day Delivery Across the UK: No matter where you are in the UK, we offer next-day delivery to all cities, so your flowers arrive fresh and vibrant. Just place your order before our cut-off time, and we’ll handle the rest.
- Delivery Address Accuracy: Please double-check that the delivery address you provide is correct. We cannot accept responsibility for incorrect addresses, and unfortunately, no refunds will be issued for orders sent to the wrong address.
Our Return Policy
- Perishable Nature of Our Products: Because flowers are perishable and time-sensitive, we are unable to accept returns. Please inspect your order upon delivery to ensure everything is as expected.
- Order Issues? We’re Here to Help! If something is wrong with your order—whether it’s a damaged bouquet or an incorrect item—please contact us within 48 hours of delivery. We’ll work quickly to resolve any issues and make it right for you.
- Resolution Within 24 Hours: We pride ourselves on excellent customer service. To ensure we can resolve any concerns quickly, all issues should be raised within 24 hours of delivery.
- Administrative Fees: Please note that any refunds or cancellations will incur a 35% administrative fee.
Late Deliveries & Refunds
- No Refunds for Late Delivery: While we always aim to get your flowers to you on time, we do not offer refunds for late delivery. However, if there’s a delay, we’ll do everything we can to assist and keep you informed.
Should you have any questions, or if there’s anything we can do to improve your experience, please don’t hesitate to get in touch with our customer support team. We’re here to ensure you have a smooth and delightful shopping experience with Online Flower Company!
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