Shipping, Returns & Refund Policy
At Online Flower Company, we ensure fresh delivery with complete care. Learn more about our terms below.
Next-Day Delivery Across the UK
We offer next-day delivery across all UK cities so your flowers arrive fresh and vibrant. Just place your order before our cut-off time.
Delivery Address Accuracy
Please double-check your shipping address. We cannot accept responsibility for incorrect addresses, and no refunds are issued for wrong details.
Same-Day Delivery
Please note that Same-Day Delivery is Not Available.
Perishable Nature of Flowers
Because flowers are perishable and time-sensitive, we are unable to accept physical returns.
Order Issues & Support
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can resolve it for you.
Fast Resolution Within 24 Hours
To help us assist you quickly, all concerns should be raised within 24 hours of delivery.
Administrative Fees
All approved refunds or cancellations will incur a mandatory 35% administrative fee.
Late Deliveries
We do not offer refunds for late deliveries. However, in the event of a delay, our team will actively assist you and keep you updated.
